Returns
30-Day Return Window
At Urban Home Decor, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 30 days from the date of delivery. We believe in making the returns process simple and hassle-free to ensure your peace of mind.
Eligible Items
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition and packaging.
- The item must be unused, undamaged, and in a resalable condition.
- The return request must be initiated within 30 days from the date of delivery.
How to Initiate a Return
To initiate a return, please follow these steps:
- Log in to your Urban Home Decor account.
- Navigate to your order history.
- Select the order containing the item(s) you wish to return.
- Follow the provided instructions to request a return.
Our customer support team will review your request and provide you with further instructions, including the return address.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method to ensure that your return is received.
Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to [number of business days] for the refund to reflect in your account, depending on your payment provider.
Exchanges
If you wish to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item.